During the course, you will be able to discuss your weaker topics and receive specific guidance on revision techniques. This discussion may need to be limited to ensure that the syllabus for the day is covered and all delegates have an opportunity to discuss their own topics.
The course does not replace the Revision Day, which concentrates on reviewing the Case Study which will be central to the forthcoming exam.
Who will benefit?
Attendees will benefit from the opportunity to spend a day away from their normal environment jointly learning proven approaches to revision and to writing effective answers to exam questions.
This course is designed for candidates who are re-sitting an exam or those who wish to improve their exam technique before sitting the exam for the first time.
Background
Attendees should have attended an ITILOffers course in IT Service Management within the last year and be planning to sit the next Managers’ Certificate Exam.
Delegate preparation
You should study and prepare for the exam prior to the coaching day.
If you are re-sitting an exam paper, you should request that ISEB sends you the exam feedback from your most recent attempt and forward it to the above email address.
The course consists of formal coaching, joint discussion and some practical exercises.
It starts at 09:30 and finishes at 16:30 with a short lunch break at 12:30
Agenda for the day
Introduction
Baseline
Exam feedback
Agreement on priorities
Feedback on mock questions
Exam Practice
Examiners marking criteria
Common reasons for failure to pass
Sample questions and outline answers
Exam hints and tips
Time Management
Structuring answers
Overcoming blocks
Applying a Case Study
Identifying clues
Answering explicit Case Study questions
Adding Case Study information to generic questions
Handling complex questions
Comparisons
Initial/Ongoing/Periodic
Benefits/Costs/Problems
Personalised Revision Plans
Learning styles
Completing the diagrams
Mindmaps
Self-test
Study groups / partners |
