Duration
One Day Course

Candidate Prerequisites:  
This overview introduces the key components of ITIL®, the key considerations when implementing ITIL® and the accredited exam structure.  This overview is aimed at IT Service Managers and IT Professionals with no, or limited, prior knowledge or experience of ITIL®.

Aim: 
To provide an overview of ITIL® including all core components and key considerations for implementation.

Method of Delivery:

• Slide show. 
• Discussion.
• Handouts
• Paper and pen for notes will be provided.

Outline for the Day

What is ITIL®?
How is ITIL® structured?
What are the Benefits?

Overview of the core Service Management lifecycle:

• Service Strategy
• High level strategy to make sure IT are delivering the right, integrated services
• Service Design
• Design Services to met strategy and business objectives, minimising costs
• Service Transition
• Implement, manage and control changes and improvements to be effective and efficient 
• Service Operation
• Co-ordinate and carry out activities to deliver the services
• Continual Service Improvement
• Review, analyse and recommend improvements to deliver specific results

Structure of ITIL® Exams:

• Qualification scheme, credits and certification

Questions and Answers