Duration
An intensive, interactive three-day course.

Why you should attend this workshop?
The course is intended to promote ITIL® ‘Best Practice’ in Configuration Management and allows the course attendees the opportunity to explore all aspects of Configuration Management in detail through a series of lectures and exercises.

Prerequisites
Attendees must have already passed the Foundation certificate in IT Service Management and should ideally have at least one years experience working in Configuration Management.

Who should attend?
The course is designed for those already working in Configuration Management who wish to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.

Objectives of the two-day workshop
The key learning objectives of the courses are:

• Understand the role of Configuration Management and its importance to the organisation.
• To understand the interfaces between Configuration Management and the other IT and Service Management processes.
• Planning for the implementation of Configuration Management.
• Define, agree and manage a Configuration Management process
• Design, plan, manage and maintain a Configuration Management Database.
• Define and agree Configuration Item types
• Define and manage Configuration Items (CI’s) throughout their lifecycle.
• Gain an awareness of relevant Support Tools and their ability to develop and support Configuration Management.
• Gain an understanding of Configuration Management Information, Reporting, Metrics and Critical Success factors.

Exam
The course finishes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study.

The Case Study will be the same across all disciplines and is also the same as the one used by candidates in completion of their in-course assignment.  Delegates must achieve a minimum of 50% in each exam and a combined overall total of 65%.