Duration  
One-Day course

Delegate Prerequisites: 
This one-day Bridging Course will introduce the key components of ITIL® v3.  It will cover the key differences between v2 and v3 and explain how Service Management is evolving.
Following the course, delegates will be able to sit the ITIL® v3 Foundation Bridge examination.  This consists of 20 questions and will take 30 minutes.  The examination will start at approximately 16.45.

Aim and Objective: 
This course will develop a basic understanding of the ITIL® v3 lifecycle approach, including all core components and key considerations for implementation, operation and improvement. Throughout the course the differences from and similarities to ITIL® v2 will also be highlighted and explained. At the end of the course delegates will:

• Understand the lifecycle approach to Service management
  
• Understand the changes to ITIL® Service Management
  
• Be able to relate ITIL® v3 processes to their current situation
  
• Be eligible to sit the ITIL® v3 Foundation examination

Method of Delivery:

• Discussion sessions and slide shows. 
• Exercises and activities.
• Handouts.

Outline for the Course

• Drivers for the ITIL® Service Management refresh to Version 3
  • Business drivers
  • Legislative drivers
  • Technological drivers
  • Service provision drivers.
• Good practice in Service Management
  • Available standards
  • The need for standards
  • Links between Service Management and other standards.
• Introduction to the lifecycle approach
  • Lifecycle phases
  • Lifecycle processes and activities
  • Comparisons and contrasts with ITIL® Version 2 processes
• Functions, roles and responsibilities
  • Functions defined in ITIL® Version 3
  • Roles and responsibilities defined in ITIL® Version 3
  • Relationships to ITIL® Version