What is ITIL®?

ITIL® is best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group.
ITIL® is intended to assist organisations to develop a framework for IT Service Management. Worldwide. ITIL is the most widely used best practice for IT Service Management.

What is meant by ‘IT Service Management’?

IT Service Management is a top-down, business driven approach to the management of IT that specifically addresses the strategic business value generated by the IT organisation and the need to deliver a high quality IT service. IT Service Management is designed to focus on the people, processes and technology issues that IT organisations face.

Who is ITIL for?

ITIL is aimed at:

• IT service providers
• IT directors and managers
• CIOs

It will also inform:

• Business managers
• customers & end-users involved in building good relationships with their IT service providers
• Plus any organisation that depends on IT Services.

What are the benefits of using ITIL®?

ITIL® provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide such benefits as:

• Reduced costs
• Improved IT services through the use of proven best practice processes
• Improved customer satisfaction through a more professional approach to service delivery
• Standards and guidance
• Improved productivity
• Improved use of skills and experience
• Improved delivery of third party services through the specification of ITIL® or BS15000 as the standard for service delivery in services procurements.